Delivery, Returns & Refunds

DELIVERY INFORMATION

 The shipping charges are as follows:

  UK MAINLAND
  3-4 working days £6.50*
  Next DAY £10.00*

  EUROPE
  3-5 WORKING DAYS - £25.00* 

  REST OF THE WORLD
  3-5 WORKING DAYS - £40.00*

*Prices are for parcels not exceeding 2kg in weight. Heavier parcels will be subject to an additional levy.

 If you have special requests for delivery please call or email us on info@madesil.com before placing an order.

RETURNS & REFUND POLICY

Damaged Goods - If your goods have been damaged in transit then please contact us via email or phone within 7 days of receipt and we will investigate the matter fully. You may be asked to send us pictures of the damaged product or return the product back to our warehouse and we will compensate you for any postage costs as long as you send us the receipt.

Unwanted Items – If you change your mind about any of your purchases please email us within 7 days and we will arrange a refund for you. Delivery costs will not be refunded and you will be responsible for the cost of returning.

Please note: medicinal, cosmetics and/or personal nature products cannot be returned due to safety and hygiene reasons.

All refunds will be processed within 3 working days of receiving the returned item. It can take up to 5 more working days for the money to reach your bank account.