Delivery, Returns & Refunds

DELIVERY INFORMATION

FREE Postage and Packaging on all Orders Over £40
We offer FREE standard UK delivery (1-5 working days) on all orders over £40 within the UK. We dispatch over 98% of our orders on either the same working day or the following working day. In the event that we do not have an item in stock, we will endeavour to deliver everything else from your order and send out the remaining products upon receipt.

ONLY £3.95 for STANDARD DELIVERY on all orders under £40

ONLY £4.95 for NEXT DAY DELIVERY on all orders over £40

ONLY £6.95 for NEXT DAY DELIVERY on all orders under £40

OVERSEAS
We can deliver to anywhere in the world using one of our courier partners, please email us at madesil@hotmail.co.uk and state the products you wish to order and where you would like them shipped, we will reply within 48 hours with a quote and time frame of delivery

SAME DAY DELIVERY – This service is only available in the London area, please call us on 0207 935 3078 or email us at info@madesil.com to enquire about prices for this option

If you have special requests for delivery please call or email us before placing an order.

RETURNS & REFUND POLICY

Damaged Goods - If your goods have been damaged in transit then please contact us via email or phone within 7 days of receipt and we will investigate the matter fully. You may be asked to send us pictures of the damaged product or return the product back to our warehouse and we will compensate you for any postage costs as long as you send us the receipt.

Unwanted Items – If you change your mind about any of your purchases please email us within 7 days and we will arrange a refund for you. Delivery costs will not be refunded and you will be responsible for the cost of returning.

Please note: medicinal, cosmetics and/or personal nature products cannot be returned due to safety and hygiene reasons.

All refunds will be processed within 3 working days of receiving the returned item. It can take up to 5 more working days for the money to reach your bank account.

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