Privacy Policy

Madesil Pharmacy is committed to protecting your privacy. We use the information we collect about you to ensure you receive a unique experience and the best service each time you visit our site, and it is for this reason we need to collect and store information about you and the services we have provided to you. 

The information we collect 

When you buy services or goods from us we will collect and store certain personal information to allow us to process your order and fulfil our obligation to you in addition to notifying you of your order status. 

For instance, your telephone number enables us to contact you urgently if there is a problem with your order such as a discontinued product. 

By law, we are required that for pharmacy only medicines from our website we ask for additional information to ensure that our pharmacists can check that the medicine is suitable for you to use. This is also to ensure your safety.
For patients using our NHS Prescription and repeat prescription service we will need to know whether you pay for your NHS prescriptions and if not the reason that you are exempt from payment (akin to the back of the traditional green prescription form). We also collect information about your existing medical conditions and any other prescription medication that have been or currently are prescribed for you by your doctor. Our systems will store the details of all medicines and products that we have supplied to you on either an acute or repeat basis. 

How we use data 

We may on occasion use the information we collect to notify you about important changes to the medicines you use and to send you specialised promotions we think you might be interested in. You may choose to opt out of our marketing communications by following the instructions on the bottom of the emails you receive. Removing and disabling cookies We recommend that you do not block the recording of cookies on your computer in order to use the payment section of our website. If you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This may mean, however, that you will not be able to enjoy full use of all parts of the Site. To find out exactly how to disable/remove, please go to Data collected by web servers and cookies are not transferred to any third parties, except to process your order request. 

Third Party Policy
Sometimes we may make generic details available to companies whose products or services we think may interest our customers. If you do not wish to receive such offers you can change your account settings on our website or contact us and we will talk you through it. We may also disclose information to outside parties if we are required by law to do so, or where the public interest overrides the need to keep the information confidential. 

We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately recognise a cookie file on your browser in the course of delivering advertisements to our website. We cannot see the information collected or stored in third party cookies and we do not provide personal data about you to these third party advertisers either. 

Your Consent 

By using our Madesil you consent to the collection and use of information you submit for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it. Your Rights We comply with the NHS Code of Practice on Confidentiality and pharmacists have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate. You also have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence. In addition, all of our staff are legally contracted to keep patient information confidential. Your right to view your health record You have the right to ask for a copy of all the information we store about you. Your request must be made in writing to our postal address listed in our Terms and Conditions and you must provide enough identification for our staff to identify you. A copy of your passport, full driving license, and/or credit/debit card will be required before information is released. We will respond within 40 days of receipt of documents. Please note there will be a charge of £15 to have a printed copy of the information held about you and to cover our overheads and postage costs. If you think any information we hold on you is inaccurate or incorrect, please let us know. If you have any questions please feel free to contact 020 7935 3078 by phone or email us at 

Changes to our Privacy Policy and Cookies Usage Policy 

We reserve the right to make changes to this Policy from time to time. Any changes to the Policy will appear on this page, which you should check if you have any concerns. By continuing to use the site you are deemed to accept changes to this Policy.

We use the highest level of security and encryption methods available for processing payments online. That means your payment details are as secure as they possibly can be when you make purchase from us.

We also strictly adhere to best practices of data protection and PCI compliance. In plain English... your details as secure as they possibly can be when you make purchase from us.

Contacting us

If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact us by email or telephone.

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